Operational Resilience+


  • Reflect on your leadership culture and its impact.
  • Establish clear leadership principles in order to lead successfully both in day-to-day business and in individual crisis situations.
  • Train your workforce to take responsibility, live leadership authentically and work together as a team in a solution-oriented manner.

Goal setting

Effective leadership depends on the conscious decision to lead (will and responsibility for leadership), the ability to lead (competence and consistency), an understanding of what leadership entails (empathy and self-reflection) and solid interaction (authenticity and communication). Question how you want to lead, what works in your company, and how you can strengthen your leadership tangibly and sustainably.


  1. Join us in assessing how leadership situations and styles are currently applied in your company and how they affect the achievement of goals and the work environment.
  2. Reflect with your team on specific measures to optimise and anchor your leadership principles through all levels and functions.
  3. Communicate your leadership principles in a comprehensible way and be a credible role model when demonstrating them.
  4. Live and develop your leadership culture consistently together with your employees and in the context of current situations, long-term perspectives and possible crisis scenarios.

Business Continuity Management (BCM)

  • Work with us to analyse your BCM needs and principles in order to identify any need for action at an early stage.
  • Complete your BCM concept with robust emergency and crisis management.
  • Communicate the relevant resilience skills to your teams in practice and calibrate your BCM concept with the help of structured lessons-learned processes.

Goal setting

By drawing up a comprehensive BCM plan with integrated emergency and crisis management processes, you are creating a solid basis for dealing with all events and developments as safely as possible. The operation and functionality of the company are thus ensured, even in volatile phases and crisis situations.
Regular, scenario-based training will increase your teamwork and the leadership ability of decision-makers in extraordinary situations.


  1. Actual state analysis and development/completion of your BCM and emergency and crisis management with regard to management and operational processes as well as effective reporting.
  2. Developing the individual sub-processes with the involvement of all relevant stakeholders.
  3. Preparing and periodically training with company-specific scenarios in varying composition and under different conditions.
  4. Structured lessons learned and reporting after exercises and emergencies.

Strategy and Governance

  • Derive your Operational Resilience+ requirements strictly from your business strategy.
  • In doing so, take into account the sustainability goals that are relevant to you.
  • Create credibility and commitment through prudent and clear governance.

Goal setting

  • Ensure that your Operational Resilience+ efforts fit coherently into the overall context of your organisation by deriving and implementing the requirements in an objectively stringent manner.
  • Operational Resilience+ helps you to achieve your ESG objectives in a focused and measurable manner, especially in “social” and “governance” areas.
  • Implement systematic decision-making processes geared to your risk profile, which enable employees to work in a pragmatic, goal- and result-oriented manner, and at the same time provide you with the necessary overview and control.


  1. Determine your Operational Resilience+ profile with the help of our survey tool.
  2. Define your OR+ strategy in the context of your business and sustainability requirements.
  3. Address the Operational Resilience+ modules relevant to you as part of your individual development plan.
  4. Define in detail the decision-making roles and responsibilities in your company’s operational processes.
  5. Ensure that all relevant functions are adequately integrated and that decisions can be made quickly and on a solid factual basis.
  6. Ensure with meaningful KPI reporting that you can check the achievement of goals and that the insights gained are taken into account for the future.


  • Check how your processes function under difficult conditions.
  • Address identified weaknesses and exploit relevant potential for improvement in order to make your processes robust and – where appropriate – redundant.
  • Increase the ability to maintain uninterrupted value creation in your company.

Goal setting

  • Process optimisation is not limited to improving processes under optimal conditions. Instead, consciously ensure that your processes work even under difficult conditions.
  • Examine and improve your processes in a targeted manner to ensure their stability and reliability even in crisis situations.
  • Critically question which processes must be maintained in each case and create targeted redundant solutions.
  • Digitalise process fragments relevant to success, with a special focus on data security and constant availability.
  • This ensures that you remain able to act at all times, even under difficult conditions.


  1. Analyse your existing process landscape for deficiencies and potential for improvement in terms of its resilience.
  2. Determine any need for action by comparing the actual state of your process stability with the company-specific target state.
  3. Clearly document stabilisation measures and define meaningful, relevant KPIs.
  4. Communicate, implement and adapt the stabilisation measures in a focused and success-oriented manner.


  • Raise awareness of Operational Resilience+ in your company.
  • Engage your employees in the development of your corporate culture through collaborative responsibility.
  • Anchor responsible and sustainable action within the meaning of this corporate culture through clear delegation and consistent communication.

Goal setting

In order for Operational Resilience+ to have a lasting positive impact on your company, it is crucial that the topic is present in the minds and hearts of your employees. You can achieve this by creating a basic understanding of the relevance of Operational Resilience+ and integrating it into the context of your individual corporate culture. It is essential for successful implementation that your employees are encouraged to actively apply Operation Resilience+ in everyday life.

This includes in particular:

  • How responsibility in the team is lived across all levels to enable thinking and acting in the overall framework.
  • How tasks are effectively delegated in order to permanently ensure the ability to act in all situations.

How to communicate transparently and proactively in order to promote an understanding of Operational Resilience+ and to ensure a level playing field for information.


  1. Communicate your Operational Resilience+ strategy and raise awareness at all employee levels.
  2. Promote collaboration beyond organisational and functional units by activating the know-how of your employees.
  3. Create a climate in which employees implement Operational Resilience+ in their everyday lives and develop it further in short development cycles.
  4. Through Operational Resilience+, help your employees to develop personally and to work in the interest of the company as a whole.

People Protection

  • Maintain a dynamic threat analysis of your employees’ physical safety.
  • Prepare your employees adequately for the various threats with practical training and up-to-date situational information.
  • Support your employees around the clock and globally in a situation- and context-specific manner.

Goal setting

  • Due to dynamically developing world politics and possible changes in the situation, the need for comprehensive security is currently high and tending to increase.
  • International business activities, as well as continuing high mobility, place increased demands on companies with regard to the physical safety of their employees in the current context.
  • Effective employee protection depends on a realistic, dynamic understanding of the situation, targeted preparation for, and support during, business trips, and flexible on-site emergency management that is available at all times.


  1. Regularly raise awareness of the risks relevant to your employees at all levels of management.
  2. With the help of a digital travel safety tool, maintain a convenient and always up-to-date picture of the situation which shows the essential risks as well as the location and status of your employees in real-time.
  3. Define systematic processes in order to minimise the risks on business trips, and to prepare and train employees in an expedient and practical manner.
  4. Provide for a level-appropriate crisis management so that you can react to incidents without delay, in a structured and solution-oriented manner.
  5. Build trust through proactively transparent and reactively precise internal communication.

Information Security

  • Protect your digital infrastructure pre-emptively and prevent IT failure and data loss in all relevant security segments.
  • Detect a cyber incident in real time with our automated Security Operations Center (SOC), combat cyberattacks with our specialists, and resolve IT disruptions with the help of your integrator.
  • Work with our specialists to analyse the resolved cyber incident and stabilise your cyber resilience sustainably.

Goal setting

Our comprehensive solution CENTIS increases your cyber resilience by:

  • improving the pre-emptive protection of your IT infrastructure;
  • providing you with professional crisis management in the event of a cyber incident;
  • restoring as much of your data as possible and identifying the cause of the cyber incident.


  1. Make an inventory of the network components you want to protect.
  2. Protect your digital infrastructure pre-emptively with technical, organisational and personnel measures for immediate reaction in the event of a cyber incident and for minimising data loss.
  3. Monitor your entire infrastructure in real time, and you will be alerted automatically in the event of suspicious signs.
  4. Respond to a cyber incident immediately and, if necessary, with the support of our personal crisis manager.
  5. Return to day-to-day business as quickly as possible by means of predefined measures and situational crisis management.
  6. Restore the data as far as possible with the help of our IT forensic experts, find out the cause, and, in turn, use the findings to inform the pre-emptive protection of your IT infrastructure.

Infrastructure Safety

Get an overview of the infrastructure risk profile by analysing the existing and planned infrastructure.

  • Improve the protection of your infrastructure through targeted technical, organisational and personnel measures.
  • Ensure the infrastructure’s operability and capacity to act in all situations.

Goal setting

  • The purpose of protecting the infrastructure is both the physical protection of your sites and their robust functionality in the context of the relevant stakeholders (e.g. suppliers).
  • When assessing the infrastructure, the following factors must be taken into account in any particular context and addressed when reviewing an operating and emergency concept:
    • Site environment
    • Technical, organisational and personnel conditions
    • Protection needs, roles & responsibilities of internal and external stakeholders


  1. Analyse the environment of your sites for safety-relevant factors. This includes both the surrounding infrastructure to which your own is connected (telecommunications, electricity, water, transport) and the demographic conditions.
  2. For effective infrastructure protection, technical, organisational and personnel measures must be optimised for existing buildings and taken into account from the project planning stage for new buildings.
  3. In order to properly include the human factor, the protection needs of the respective stakeholders (employees, visitors, external service providers) as well as their roles and responsibilities with regard to the infrastructure must be taken into account in the interaction.
  4. Bring together the three factors of people, technology and the environment in one infrastructure operation and emergency concept. Define concrete measures to be able to respond appropriately to scenarios of different intensity.